Terms & Conditions

 

Effective Date: 21/03/2025
Last Updated: 21/03/2025

1. Introduction

Welcome to Samira Enterprises Limited. These Terms & Conditions govern your use of our website and services. By accessing or using our website, you agree to be bound by these terms.

2. Definitions

  • "Company" refers to Samira Enterprises Limited.
  • "Website" refers to samiraenterprises.co.ke.
  • "Customer" refers to any person or entity purchasing or inquiring about our products or services.
  • "Products" refers to specialty lubricants, adhesives, and cleaners sold by the Company.

3. Acceptance of Terms

By using our website or purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

4. Products & Services

  • We strive to ensure product descriptions and pricing are accurate, but we do not guarantee the absence of errors.
  • All products are subject to availability and may be discontinued without notice.

5. Ordering & Payment

  • Orders can be placed through our website, via email, or by phone.
  • Payment methods accepted include Mobile Payments Such as MPESA, and Card Payments: Debit & Credit Cards. Payments must be completed before delivery.
  • Prices are subject to change without prior notice.

6. Delivery & Shipping

  • We offer delivery within Kenya. Shipping times may vary based on location and product availability.
  • Once an order is shipped, the risk of damage or loss transfers to the customer.

7. Returns & Refunds

  • Customers may return defective or damaged items within 3 days of delivery.
  • Refunds will be processed only after verifying the returned product.
  • No returns are accepted for used or opened products unless proven to be defective.

8. Warranty & Disclaimers

  • Products are sold "as is" without any warranties unless stated otherwise.
  • The Company is not liable for improper use of products or damages arising from their application.

9. Limitation of Liability

  • We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

10. Intellectual Property

  • All content on this website, including logos, text, and images, is the property of Samira Enterprises Limited and may not be used without permission.

11. Privacy Policy

  • Customer information is collected and stored securely. For details, please refer to our Privacy Policy.

12. Governing Law & Dispute Resolution

  • These terms shall be governed by the laws of Kenya.
  • Any disputes shall first be resolved amicably; if unresolved, they shall be settled in Kenyan courts.

13. Changes to Terms

  • We reserve the right to modify these Terms & Conditions at any time. Changes will be posted on our website.

14. Contact Information

For any inquiries, please contact us at:
📍 Address: Muthaiga Square, 13th floor
                    Off Thika Super Highway
📞 Phone: 0722 176 964 / 0780 564 604 / 0702 161 094
📧 Email: sales@samiraenterprises.co.ke