Privacy Policy

 

Effective Date: 21/03/2025
Last Updated: 21/03/2025

1. Introduction

Samira Enterprises Limited ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website samiraenterprises.co.ke or interact with our services.

By using our website, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and shipping address when you place an order or contact us.
  • Payment Information: When making a purchase, payment details may be processed through a secure third-party payment provider.
  • Browsing Information: IP address, device type, browser type, pages visited, and interaction with our website.
  • Cookies and Tracking Technologies: To enhance user experience and analyze website traffic.

3. How We Use Your Information

We use the collected information to:
✔ Process and fulfill orders, including delivery and invoicing.
✔ Respond to inquiries, support requests, and customer service needs.
✔ Improve website functionality, content, and user experience.
✔ Send promotional offers, updates, and newsletters (with opt-out options).
✔ Detect and prevent fraud or security threats.

4. Sharing of Information

We do not sell or rent your personal data. However, we may share information with:

  • Trusted Third-Party Service Providers (e.g., payment processors, courier services) to facilitate transactions.
  • Legal Authorities if required to comply with legal obligations or protect our rights.

5. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no online platform is completely secure, and we advise users to take precautions when sharing sensitive information online.

6. Cookies and Tracking Technologies

Our website uses cookies to:

  • Enhance user experience by remembering preferences.
  • Track website analytics and performance.
  • Display relevant advertisements.

You can disable cookies in your browser settings, but this may affect website functionality.

7. Your Rights & Choices

You have the right to:
✔ Access, update, or request deletion of your personal data.
✔ Opt-out of marketing communications at any time.
✔ Disable cookies or tracking through browser settings.

To make a request, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before sharing personal information.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website after modifications constitutes acceptance of the updated terms.

10. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📍 Address: Muthaiga Square, 13th floor
                    Off Thika Super Highway
📞 Phone: 0722 176 964 / 0780 564 604 / 0702 161 094
📧 Email: sales@samiraenterprises.co.ke